Updating a video driver
If updating your video card drivers and re-installing Direct X does not help, please use the "Submit a Request" link below.
Be sure to let Customer Support know all the steps you've taken already.
First, please check to make sure your computer has a 3D accelerator with 16mb of video memory.
If you do have a video card that meets those requirements, then you may simply need to update your video drivers.
You’ll need average to intermediate level computer skills to use this method.
OR Option 2 (Recommended): Update drivers automatically - Even computer newbies can update drivers with just a few clicks of a mouse.
Option 1: Update drivers manually - Use Driver Guide to find the correct driver for your device and operating system.
For more information about how to find out what graphics card you have in your PC, click here.A Video Driver is software that enables communication between your display and your computer.Most problems with How to Setup & Fix Miracast on Windows 10 How to Fix Wi Fi Doesn’t Have a Valid IP Configuration [SOLVED] How to Fix Windows 10 Driver Power State Failure How to Turn on Bluetooth in Windows 10 [SOLVED] How to Open Device Manager in Windows 10, 8 & 7 How to Start in Safe Mode in Windows 10 Many Video problems can be fixed by updating the drivers.For laptops the label will be on the bottom of the computer.
If you have difficulty finding the number click "How do I find my service tag? This article was written by the It Still Works team, copy edited and fact checked through a multi-point auditing system, in efforts to ensure our readers only receive the best information.
After you upgrade to Windows 10, problems can occur because your current driver may work only for the prior version of Windows.