Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner and depending on availability.
Substitutions may be necessary to ensure your arrangement is delivered in a timely manner.
If you do not receive a delivery confirmation email within 24 hours of your selected delivery date and time, please let us know so that we can follow up on your order.
We will issue you a full refund upon your request or agree on some other resolution to your delivery issue that is satisfactory to you, unless we can establish that your order was received by your selected delivery date and time, or the order was untimely due to some fault of you or the recipient of the order (for example, an incorrect delivery address was provided, there was no one at the delivery address to accept the order, or the person at the delivery address refused delivery).
We want you to know that Send stands behind our 100% satisfaction guarantee and, if you are not satisfied with the timing of your delivery, you should contact us.
If one of our florists lets us know that your selected delivery time and/or date cannot or will not be met, we will contact you as soon as possible to inform you of the situation.
Only a rose with a cuddly bear could make them smile like that!
Also, if you paid extra for an expedited delivery feature and your selected delivery time and/or date cannot be met, Send will automatically refund your expedited delivery fee.
We are collecting bears to donate to CHEO and those in need this holiday season and we are doing it in the most fun ways we can, with the 67’s Teddy Bear Toss presented by The Brick!